Terms of Service
Version: KCS-SUBSCRIPTION-2026-08-09-v3 · Effective: August 9, 2026
1. Agreement and provider
These Terms govern purchases and services from Kaisen Creative Studio USA LLC (“Kaisen,” “we,” “us”), 10228 E Northwest Hwy #1091, Dallas, Texas 75238, United States. By checking the required boxes, typing an electronic signature and completing payment, the customer (“Client,” “you”) confirms that the Client had an opportunity to review these Terms and agrees to them.
2. Services and selected order
The checkout summary, accepted proposal, statement of work, invoice and any written addendum identify the selected services. Monthly and annual social media plans are organic presence services. Paid media, ad spend, new photography or filming, lead guarantees, CRM, automation, landing pages and other work are excluded unless expressly listed in the order.
Items shown as “starting at,” “from,” “custom,” or “quote required” are not purchased through the displayed checkout. Selecting one sends a project brief only. No quote item is charged, and no work begins, until Client accepts a separate written scope, schedule and final price.
3. Automatic renewal and recurring authorization
The checkout summary controls the selected billing cycle. Monthly plans and monthly recurring add-ons are charged at enrollment and renew each month. Annual plans and annual recurring add-ons are prepaid for twelve (12) months at enrollment and renew once each year. The annual “monthly equivalent” is shown only to compare value; it is not a monthly installment. Client authorizes Stripe and Kaisen to charge the disclosed recurring amount, applicable taxes and approved changes until cancellation becomes effective. The first payment may include recurring items and one-time services. Quote-only items are excluded.
Annual plan discounts are stated per plan. Recurring add-ons selected with annual billing are billed yearly at the displayed annual amount. Prices may change only after advance notice as required by applicable law. A price change does not authorize undisclosed new services.
4. Cancellation
Client may cancel a recurring subscription through the secure Stripe Customer Portal at Manage Subscription or by written email to info@kaizencreative.pro. Include the legal name, company, email used for payment and selected plan. Do not send full card information.
A cancellation request is effective when submitted through the portal or received at the designated email address. If submitted before the next renewal is processed, no later renewal will be charged. Unless applicable law requires otherwise, service continues through the current paid month or prepaid annual term, and cancellation does not create a prorated refund. Canceling an annual plan stops the next yearly renewal; it does not convert the current prepaid year into monthly billing. Kaisen will provide a written confirmation and retain the cancellation record.
5. Payments, taxes, failed payments and refunds
Fees are due in U.S. dollars. Stripe processes payment information; Kaisen does not store complete card numbers in WordPress. Client is responsible for applicable taxes unless a valid exemption is accepted.
If a charge fails or requires authentication, service may be paused after notice while Client updates the payment method. Reasonable collection costs may be recoverable where allowed by law.
Except where applicable law requires otherwise or Kaisen expressly agrees in writing, payments are final after work or access begins and no prorated credits are issued for unused time, missing Client materials, delayed approvals or services available during the paid period. This clause does not waive any non-waivable legal right.
6. Client responsibilities, access and approvals
Client will timely provide accurate business information, lawful materials, account access, brand assets and approvals. Client represents that it owns or has permission to use all submitted materials and claims. Unless an order states otherwise, one reasonable revision round is included. New direction, additional revisions or work caused by late or incomplete Client input may require a change order.
7. Results and third-party platforms
Marketing results vary. Kaisen does not guarantee leads, sales, appointments, estimates, followers, reach, rankings, revenue, platform approval or uninterrupted service. Client remains responsible for business decisions, fulfillment, legal compliance and regulated-industry claims.
Stripe, Meta, Google, WordPress, Elementor, email providers and other third parties operate under their own terms. Kaisen is not responsible for outages, policy changes, account restrictions or data loss outside Kaisen’s reasonable control.
8. Intellectual property and portfolio
After full payment, Client receives a non-exclusive license to use final approved deliverables for the Client’s business. Kaisen retains all rights in pre-existing materials, reusable systems, templates, prompts, source files, raw files, methods, code and know-how. Editable/source files are excluded unless stated in writing.
Unless Client requests confidentiality in writing before work begins, Kaisen may display final public-facing work in its portfolio and marketing, without disclosing confidential information.
9. Confidentiality and privacy
Each party will use reasonable care to protect non-public business information and use it only for the relationship. Client may not resell or disclose Kaisen’s internal pricing, strategy frameworks, prompts, templates or workflows. Personal information is handled under the Privacy Policy.
10. Compliance, indemnity and limitation
Client is responsible for substantiating advertising claims and complying with laws and professional rules applicable to its industry. Client will defend and indemnify Kaisen against third-party claims arising from Client-supplied materials, unlawful claims, Client instructions, products, services or regulatory obligations, except to the extent caused by Kaisen’s gross negligence or willful misconduct.
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential damages or lost profits. Kaisen’s aggregate liability arising from the services will not exceed fees paid for the affected service during the three months before the event giving rise to the claim. These limitations do not apply where prohibited by law.
11. Suspension, termination and force majeure
Kaisen may suspend or terminate work for nonpayment, unlawful instructions, abuse, security risk or material breach after reasonable notice where practical. Neither party is liable for delay caused by events beyond reasonable control, including outages, disasters, governmental actions or labor disruptions. Payment obligations for completed work remain due.
12. Disputes and governing law
The parties will first attempt good-faith written resolution for 30 days. Unless prohibited by law, unresolved disputes will be resolved by confidential, individual binding arbitration in Dallas County, Texas, under mutually agreed rules. Either party may seek small-claims relief where eligible or temporary injunctive relief for misuse of intellectual property or confidential information. Class or representative proceedings are waived only to the extent legally enforceable.
Texas law governs without regard to conflict-of-law principles. Consumer protections that cannot lawfully be waived remain in effect. This arbitration provision should be reviewed by licensed counsel before publication.
13. Electronic records, notices and entire agreement
Checkbox acceptance, typed signature, payment, email approval and electronic records may constitute an electronic signature and writing. Records may include the terms version, timestamp, order, browser data, IP address where lawfully collected, Stripe identifiers and webhook confirmations.
Notices to Kaisen must be sent to info@kaizencreative.pro. Notices to Client may be sent to the email supplied at checkout. These Terms, the accepted order and any written statement of work form the complete agreement. If a provision is unenforceable, the remainder continues. Failure to enforce once is not a waiver. Updates apply prospectively unless the parties agree otherwise.